FAQs

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FINE ART FAQs

How do I place a custom order?

Ordering is super easy! Just head over to the contact page and fill out the form. From there, you’ll receive an email from me explaining what is needed from you (a few good, clear photos) and some photography suggestions. A smartphone usually does the trick!

What is the difference between acrylic and gouache?

All acrylic paintings are created on acid-free canvas. This type of painting will offer brush strokes, textures and expressive colors.

Acrylic paintings are painted on all sides of the canvas. Your painting will be sealed to protect it and hanging hardware will be installed for you to allow for direct hanging without a frame.

Gouache is a beautifully opaque paint that is part of the watercolor family. These paintings will offer tons of intricate details. They’re smooth and created on acid-free thick (100 lbs. – 140 lbs.) paper stock. They will require a frame with a matte for protection.

It will comes down to preference but either way, you will receive a one-of-a-kind custom portrait that will last many, many years.

Examples of both mediums can be found in the art gallery area to help you decide what you prefer.

All original paintings come with a Certificate of Authenticity.

*Only artist-quality, professional materials are used.

Can you paint multiple subjects in one painting?

Absolutely! However, the canvas/paper size must be 14 x 18 in. or larger to accommodate that request.

The two subjects don’t necessarily need to be in the same photograph together as long as you have multiple (good, clear) references photos to work from.

(Rates show the cost for one additional subject, however a custom quote can be put together for you if you need more than two subjects in a painting).

Sometimes it’s best to have two separate paintings of your loved ones instead of one larger on – it all depends! No sweat, we’ll figure out the best option for you together.

Do you have gift certificates?

Yes! Gift certificates can be purchased in any amount you would like. The gift certificates are 5×5 in. (see photo below). A small, personalized note can be added for the receiver of your gift and mailed out for you (unless you purchase them in person). They ship in a plain white envelope. Gift certificates are valid for a full year and can only be used by the person who’s name is on it. Refunds are not available.

What type of payment do you accept?

For your convenience, payment can be made by bank transfers, credit cards and PayPal directly through the invoice you’ll receive. Once payment is made, your painting is placed in my queue. A 50% non-refundable first payment is all that’s needed to get started. Payment plans can be arranged if necessary for orders over $500.00 – please contact me to set that up for you. 

What is the time frame for a custom painting?

Time frames greatly depend on the size of painting and on my current workload which is constantly changing. If you need a painting completed by a certain date, please email me at ryn@rynweisz.com to see if I can work that out for you. Please allow extra time for any orders near the holidays. You will receive an e-mail as the painting ahead of yours is close to completion so so that everything is in order to start your custom painting.

What sizes are available?

Many sizes are available for you to select from whether you’d like a painting in Acrylic on canvas or Gouache on paper. If there’s a size specific size you’d like that’s not shown on the list, simply email me at ryn@rynweisz.com and I’ll do my best to accommodate you! Please contact me to receive my current rates.

Do you ship worldwide?

Yes! All paintings are packaged securely and professionally. They ship via USPS Priority for all orders within the United States. This method allows for a tracking number and insurance. Packages usually arrive in about 2-5 days. All other orders are shipped USPS Priority Mail International (6-10 days delivery) OR Priority Express International (3-5 days delivery). These options include tracking and insurance.

If you are local, I do my best to personally deliver the painting to you!

Please note, you are responsible for any duties or brokerage fees for international orders. These charges come from your country during importation of your package.

Shipping charges are calculated automatically upon checkout (if ordering from my online shop).

Shipping times are out of my control and are separate from the time required to create any custom paintings.

How do digital illustrations work?

All digital illustrations are created as a 9×12 in. file. You’ll receive two hi-resolution formats via dropbox. Your custom digital portrait can be printed on items such as mugs, pillows, shirts, hats, etc. Let me know what you’d like and I’ll take care of the details for you!
**This file is only to be printed for personal use. If any form of my work is sold without my written consent, legal action will be necessary.**

Do you offer returns or exchanges?

Returns are not accepted for any original or custom paintings. 

If work has not begun on your custom order, you may change the size and/or medium (acrylic, gouache) of the painting if I am able to accommodate your request.

If an item is damaged during shipping, I will do my best to fix it for you.

Gift certificates are not accepted for returns under any circumstances.

FINE ART CARE INSTRUCTIONS

All original paintings are created with professional, artist-quality paints and pigments.

All acrylic on canvas paintings are prepared with hanging wire so that you never have to worry about installing that. Simply unwrap your painting, and display it!

All acrylic paintings are created on acid-free canvas and sealed with a protective varnish to ensure the longevity of the art.

All gouache paintings are created on acid-free, thick (100 lbs. to 140 lbs.)  stock depending on the size of the painting. There will be a 0.5″ white border. If you must handle the painting, only touch the white border! You’ll want to avoid putting your fingers on the painting itself as it will transfer the natural oils of your fingers onto it. Handle as little as possible!

I highly suggest that these paintings are framed with a matte so that the painting is not pressed against the glass. This avoids any moisture buildup which will, over time, affect the painting.

Avoid hanging either form of painting in direct sunlight.